Contracting Service(s) with Polish My Paper (“Company”) and using www.polishmypaper.com for informative or other purposes constitutes an acceptance of the Company’s Terms of Service as described herein.

1.    Definitions

“Company” – Polish My Paper, which provides Service, as defined herein, at and through www.polishmypaper.com.

“Customer” – any individual, group, organization, institution, or agency that visits www.polishmypaper.com and/or submits a document for Service on the website, by email, or via another method.

“Polisher” – a subcontractor, associate, agent, or employee of the Company who provides Customers with Service(s).

“Service” – any modifications to the written content of a document as provided by the Company; any writing advice, practice, or guidelines available to Customers on the website.

 

2.    Privacy

Unless required by law, the Company will never share Customer’s personal identity, contact information, written work, or unique concepts with any third party. 

 

3.    Intellectual Property Rights

 

The author retains the rights to his or her intellectual property at all times. The Company will not reproduce the Customer’s work, in whole or in part, without the Customer’s written consent.

4.    Document and/or File Contents

 

Company reserves the right to refuse and/or terminate Service to Customers whose documents are determined to constitute plagiarism, which violate copyright law, or for any reason Company in its sole discretion determines. By contracting with Company, Customer releases Company from liability and agrees to hold Company harmless for any legal action taken against Company related to the written content of a document or any other aspect of Customer’s relationship with Company. The Company will not be held liable for any ethically or otherwise questionable content contained within the document, including misleading, fraudulent, libelous, or similar statements. 

Customer may not submit offensive, illegal, or malicious material or files to the Company.

As part of its philosophy, Company wants Customer to retain control over his or her document. For this reason, Company uses the “track changes” and “comment” functions in Microsoft Word. Customer is solely responsible for integrating all changes and suggestions for revision into completed documents, and Customer accepts full responsibility for the ultimate content of the document.

 

5.    Quality of the Service

Company has high standards for the quality of its service, as evinced by countless happy and loyal customers. Customer also recognizes, however, the following and agrees that Company is consequently unable to guarantee “perfect” or “error free” documents: first, language is in a constant state of flux and evolution; second, many aspects of written work fall into different stylistic categories, some of which are specific to disciplines, genres, citation styles, academic institutions, and individual expectations and preferences; third, Company’s rates reflect the time it takes for one of Company’s Polishers to read through a document once and sufficiently improve the document, but not perfect it. For example, a Customer who submits a bulleted list of brainstorming notes with no organization should not expect to receive a final, polished version that can be turned in to his or her instructor or another person in a position of evaluation. Additionally, because Company’s polishers are specialists in written language – and not medical professionals, legal professionals, scientists, etc. – revisions, though syntactically correct, may not convey the intended meaning appropriate for Customer’s respective profession, career specialty, or other area of expertise. For this reason, Customer is responsible for checking the accuracy of revisions and for integrating comments and suggestions. In these situations, a second read (and possibly other subsequent reads) is highly recommended. 

Customers wishing to try the Service with no obligation are encouraged to take advantage of Company’s free trial.

Customer assumes all responsibility for the final document and Company is under no obligation to provide a refund, in whole or in part, for errors discovered in a document. Should an error be discovered in a completed document, Customer should contact Company to discuss the discrepancy. 

Under no circumstances will Company be held liable for damages of any kind that result from either use of the website or use of the Company’s Service. This includes, but is not limited to, direct or indirect loss of data, business, time, or revenues; or distress or injury. Discrepancies, errors, interruptions in service, omissions, and other problematic content are also covered under this exemption. Though Company provides a superior Service, Company does not warrant academic or professional success of any kind and Customer assumes the risk of document’s failure to stand up to any academic or professional standard.

6.    Termination and Refusal of Service

Company reserves the right to refuse or terminate service to Customer at any time and for any reason.

Service will be terminated immediately if Company suspects or confirms that Customer’s document contains malicious, plagiarized, or offensive content, or if the material violates Company’s Terms of Service or any federal, state, or local law. Service may also be terminated in the event that Company determines that Customer’s interactions with, behaviors toward, and/or expectations of a Polisher are harassing, threatening, inappropriate, or in excess of what can reasonably be expected in such a relationship. Company may also terminate service if it has reason to believe that Customer has attempted to abuse the free trial offer by creating multiple accounts and resubmitting documents. Company may terminate service if it has reason to believe that Customer has provided false or misleading information of Customer’s identity, age, location, or of any other kind.

If Company terminates Service, Customer will be notified by email. Company is under no obligation to provide a reason for termination of Service.

7.    Contract Obligations

Submission of a document at www.polishmypaper.com does not furnish Company with any legally binding responsibility. The Terms of Service attach when Company changes the status of the document to “Accepted” or “Work in Progress.” In the event that a document is marked “Declined,” Customer should contact Company if Customer believes that Company’s reason(s) for declining the document is the result of a misunderstanding.

Service may be canceled before a document’s status has been changed to “Completed” by emailing info@polishmypaper.com or using the “cancel document” button in Customer’s online account. Payment for fees and services rendered before cancelation are applicable at Company’s sole discretion. Once a document’s status has been changed to “Completed” and the final document has been uploaded into Customer’s account, Customer assumes responsibility for the payment of all costs of services and fees.

Price estimates are provided as a courtesy to Customer. However, the estimated price may not accurately reflect the final price in a number of circumstances including by not limited to the following: if the document is not formatted according to Company’s guidelines, if the document contains large images or other content that does not require editing, if the incorrect number of pages was entered into the estimate box, or for any other reason.  If there is a discrepancy that is not in Customer’s favor (e.g., if the final price will be more than the estimated price), a Polisher will contact Customer to confirm and explain the actual price. Discounts for referrals or special promotional codes can be entered at checkout. 

Unless instructed otherwise by Customer, Company will use the Time Zone that is associated with Customer’s membership account to determine the day and time that the document needs to be returned.

Although Company will make reasonable efforts to accommodate Customer’s request for a return deadline, submission does not guarantee that the document will be returned within a specific period of time.  If there is a problem with the Customer’s requested deadline, the Company will notify the Customer by email or "decline" the document.

 

8.    Financial Information

The Company accepts payments by check, money order, PayPal, and Google Checkout. Company assumes no responsibility for the fraudulent use of credit cards or other payment methods that may be used to pay for services.

 

9.    Copyright of Business Name, Logo, Website Content, and Printed Materials.

With the exception of the downloadable documents that have permission for reproduction granted in the footer, website content and images from www.polishmypaper.com may not be reproduced or distributed without the written permission of the Company. The logo, images, and written content are the property of Company. All printed documents – including, but not limited to, invoices and brochures – are the property of the Company.

 

10.    Technology Disclaimer

Although the Company will make attempts to contact the Customer under such circumstances, unforeseen technical problems that result in Service delays – including, but not limited to, server downtime or email communication problems from either the Customer’s or the Company’s host – will not be the responsibility of Company. The Company is not liable for computer or mobile device software or hardware, server, or other technology problems that may result from the use of Company’s website or Service. Company is not responsible for file corruption or other issues with Customer’s uploaded file.

 

11.    Customer Information

Reasonable attempts will be made to keep Customer information secure, unless required to be provided to legal authorities. Customer accepts full responsibility for providing accurate personal information. Service may be delayed or terminated if Customer – either knowingly or unknowingly – provides inaccurate information. In the event Customer provides Company with inaccurate information, Customer will be responsible for payment of contracted Services associated with the respective accounts, regardless of the errors related to Customer’s personal information.

 

12.    Jurisdiction

The laws of the State of California will govern these Terms of Service, as well as any claim that might arise between Customer and Company, without regard to conflict of law provisions. Customer, in using Service and agreeing to Terms of Service, submits to the jurisdiction of the courts of California.

13.    Indemnification

In accepting these Terms of Service, and using Company’s website and Service, Customer indemnifies Company and holds harmless, its owner, subcontractors, vendors, and anyone associated with the Company from any direct or indirect damages, claims, demands, fees, or costs associated with Service. Customer accesses Company’s website and uses Service at Customer’s own risk; no warranty or guarantee is provided nor should one be implied.

14.    Changes in Terms of Service

Company may change, amend, or revoke its Terms of Service at any point, without notice, and for any reason.